Central de Ajuda
Reclamações
Can I submit additional documents after filing a complaint?
Yes. If you have additional information that may help us review your formal complaint, send it to the complaints or Compliance email address applicable to your contracting Tickmill entity. Please use your registered email address and include your case reference, account number and a short explanation of how the information relates to your complaint.
Examples of useful supporting documents include payment confirmations, bank or wallet references, trading platform logs, screenshots, email correspondence, and identity or verification documents if requested.
Please provide identity or verification documents only when requested because of their sensitive nature.